Didn’t find the answer you were looking for? Our customer service is 24/7 available to answer all your questions.

info@sophieolivia-lingerie.com

You can also call us at the following phone number. We are available by phone on Wednesdays between 10:00–12:00 CET.

+1 307 3964217

Sophie & Olivia Lingerie

<p>Once an item has been processed in our system, we are unable to make modifications or changes to your order. We apologize for any inconvenience this may cause.</p>

Once an item has been processed in our system, we are unable to make modifications or changes to your order. We apologize for any inconvenience this may cause.

Can I modify or change my order after it has been processed?

Shipping

What materials are your lingerie pieces made of?

How do I find my correct lingerie size?

What if I'm between sizes?

Is the lace soft?

Which lingerie styles are best for everyday wear?

Will my lingerie look the same as it does in your photos?

Product Information

How should I wash my lingerie?

How often should I wash my lingerie?

Can I iron or steam my lingerie?

Washing & Care

How do I track my order?

What is the delivery time?

Where is my order?

My tracking shows no updates

Shipping Methods

Missing or Damaged Items

Delivered but Not Received

Order Modification

Order Cancellation

How long does it usually take to receive my order?

How do I start a return?

What’s your refund and return policy?

When will I get my refund?

Returns

Is it ethically made and not tested on animals?

Are your materials safe for my skin and the environment?

Is it sustainable?

Sustainability & Ethicality

Can I modify or change my order after it has been processed?Updated 20 days ago