Shipping

How do I track my order?

To track your Sophie & Olivia order, simply click the link provided below. You'll be directed to the order tracking page where you can follow the real-time status and location of your shipment. Track Order Page

What is the delivery time?

Orders will be dispatched within 1-3 days. For more information, please check our Shipping Policy page.

Where is my order?

You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to [email protected] so we can help you out.

My tracking shows no updates

Sophie & Olivia operates in a global scale and we make sure to use warehouses that could ship your order without paying duties and taxes. Once you received a tracking link from us via email it will typically update it once the order has cleared from

Shipping Methods

We offer various shipping methods to ensure your order reaches you safely and promptly. Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please note that delivery times will vary dep

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a descr

Delivered but Not Received

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier.

Order Modification

If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 24 hours of placing the order. After 24 hours, the order may already be in the shipping process, and modifications will no lon

Order Cancellation

If you wish to cancel your order, we can process the cancellation within 1 hour of the order being placed. After 1 hour, the order may already be in the shipping process, and cancellations will no longer be possible. Please reach out to us as soon as