Didn’t find the answer you were looking for? Our customer service is 24/7 available to answer all your questions.

info@sophieolivia-lingerie.com

You can also call us at the following phone number. We are available by phone on Wednesdays between 10:00–12:00 CET.

+1 307 3964217

Sophie & Olivia Lingerie

<p style="text-align: left;">Orders will be dispatched within 1-3 days.&#xA0;<br id="isPasted"><br>For more information, please check our&#xA0;<a href="https://sophieolivia-lingerie.com/policies/shipping-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Shipping Policy</a> page.&#xA0;</p>

Orders will be dispatched within 1-3 days. For more information, please check our Shipping Policy page.

What is the delivery time?

Shipping

What materials are your lingerie pieces made of?

How do I find my correct lingerie size?

What if I'm between sizes?

Is the lace soft?

Which lingerie styles are best for everyday wear?

Will my lingerie look the same as it does in your photos?

How long does it usually take to receive my order?

Can I modify or change my order after it has been processed?

Product Information

How should I wash my lingerie?

How often should I wash my lingerie?

Can I iron or steam my lingerie?

Washing & Care

How do I track my order?

Where is my order?

My tracking shows no updates

Shipping Methods

Missing or Damaged Items

Delivered but Not Received

Order Modification

Order Cancellation

How do I start a return?

What’s your refund and return policy?

When will I get my refund?

Returns

Is it ethically made and not tested on animals?

Are your materials safe for my skin and the environment?

Is it sustainable?

Sustainability & Ethicality

What is the delivery time?Updated 4 months ago