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Sophie & Olivia Lingerie

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You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@sophieolivia-lingerie.com so we can help you out.

Where is my order?

Shipping

What materials are your lingerie pieces made of?

How do I find my correct lingerie size?

What if I'm between sizes?

Is the lace soft?

Which lingerie styles are best for everyday wear?

Will my lingerie look the same as it does in your photos?

Product Information

How should I wash my lingerie?

How often should I wash my lingerie?

Can I iron or steam my lingerie?

Washing & Care

How do I track my order?

What is the delivery time?

My tracking shows no updates

Shipping Methods

Missing or Damaged Items

Delivered but Not Received

Order Modification

Order Cancellation

How do I start a return?

What’s your refund and return policy?

When will I get my refund?

Returns

Is it ethically made and not tested on animals?

Are your materials safe for my skin and the environment?

Is it sustainable?

Sustainability & Ethicality

Where is my order?Updated 4 days ago